Privacy Policy

Last Updated: 10 September 2026

Tree House Collective (“Tree House Collective”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, enquire about a stay, make a reservation, or otherwise communicate with us in relation to our properties and services.

1. Information We Collect

We may collect personal information that you provide to us when you:

• Submit an enquiry through our website

• Contact us by email, phone or WhatsApp

• Make or manage a reservation

• Communicate with us before, during or after your stay

• Request information about our properties, experiences or other services

Depending on how you interact with us, this may include:

• Your name

• Mobile or WhatsApp number

• Email address

• Preferred property

• Check-in and check-out dates

• Number of guests

• Information contained in your messages or special requests

• Other information that you voluntarily provide to us

If you make a reservation through a third-party booking platform, such as Airbnb or another booking service, that platform may collect and process your personal information separately under its own privacy policy.

2. How We Use Your Information

We use the information we collect to operate our properties and provide a better guest experience.

This may include using your information to:

• Respond to enquiries and availability requests

• Communicate with you regarding your reservation

• Confirm and manage your stay

• Share arrival, directions and other relevant information

• Respond to questions, requests or special requirements

• Coordinate services requested by you, where applicable

• Communicate with you during or after your stay when reasonably necessary

• Maintain booking and business records

• Improve our website, properties and guest experience

• Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our services unless permitted by applicable law or you have otherwise provided appropriate consent.

3. How We Receive Information

Information may be provided to us directly by you through:

• Our website enquiry form

• Email

• WhatsApp

• Phone calls

• Social media messages

• Direct booking enquiries

• Other communications with Tree House Collective

We may also receive relevant booking information from a third-party booking platform when you make a reservation through that platform.

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may share relevant information where reasonably necessary to operate Tree House Collective or provide services requested by you.

This may include sharing information with:

• Booking or reservation platforms through which you make a reservation

• Payment or transaction service providers, where applicable

• Website, hosting or technology service providers

• Communication service providers

• Service providers engaged to assist with services requested by you

• Government authorities or other parties where disclosure is required by applicable law

We only intend to share information that is reasonably necessary for the relevant purpose.

5. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including booking platforms, Google, Instagram, WhatsApp, maps and other external services.

When you follow a link or interact with a third-party service, your information may be handled according to that third party's own privacy policy and terms.

Tree House Collective does not control the privacy practices of third-party websites or platforms and is not responsible for how they collect or use information.

For example, if you choose to book through Airbnb, your information will also be subject to Airbnb's privacy policy and terms.

6. Website and Technical Information

When you visit our website, certain technical information may be collected automatically by the website platform or other services used to operate the website.

This may include information such as:

• Device or browser information

• IP address or approximate location

• Pages visited

• Website usage information

• Technical information required for website security and operation

We may use such information to operate, maintain, secure and improve the website.

Where cookies or similar technologies are used by the website or third-party services, they may collect information about how the website is used. The use of such technologies may also be governed by the privacy policies of the relevant third-party service providers.

7. Communications With You

If you provide your phone number, WhatsApp number or email address, we may use it to communicate with you regarding:

• Your enquiry

• Availability

• Reservation details

• Arrival and directions

• Your stay

• Services you have requested

• Other matters reasonably necessary to provide or manage your stay

We may contact you through the communication method you have provided to us.

8. Data Security

We take reasonable measures to protect the personal information we hold against unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Guests should also exercise reasonable care when sharing personal or sensitive information through email, WhatsApp or other communication channels.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing enquiries and reservations

• Providing services to guests

• Maintaining appropriate business and financial records

• Resolving disputes or enquiries

• Meeting applicable legal, tax or regulatory requirements

When information is no longer required, we may delete or securely dispose of it, subject to applicable legal or business record-keeping requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to request information about the personal data we hold about you and to request correction or deletion where applicable.

Where processing is based on consent, you may also have the right to withdraw that consent, subject to any legal or other legitimate basis for continuing to process the information.

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

11. Children's Information

Our website and booking services are intended primarily for adults making or managing accommodation enquiries and reservations.

We do not knowingly seek to collect personal information directly from children through our website.

Where children accompany a guest during a stay, information relating to them may be provided by the accompanying adult where reasonably necessary for the reservation or stay.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

Tree House Collective
Sainj Valley, Himachal Pradesh, India

Email: treehousesainj@gmail.com
WhatsApp / Phone: +91 98053 96094